HomeNabídky Computer Operator - Italian and English

Computer Operator - Italian and English

Work country: Czech Republic
Work city: Brno
Travel: No travel

System operations are the “chef d’orchestre” inside the service delivery. Usually called Command Center, they survey and monitor system errors, application errors, hardware issues. Most of the incidents come trough the System operations, they process dispatch and follow up the problem and changes.

This role is responsible for monitoring, controlling and operating complex computer systems, networks, applications and/or distributed systems in a multi vendor environment. They are also responsible for analyzing first level problems for all systems (according to the service agreements), resolving and routing as appropriate, supporting the Systems Management Processes specific to their customer requirements, performing I/O (tape and print) duties where appropriate and batch management when required. Please be aware we work in 24/7 shift environment (including nights, weekends and holidays).

Náplň práce

  • Alert Management via Netcool Omnibus Console
  • Validating severity/priority classification of the problem
  • Incident Ticket Management - routing tickets to appropriate support groups
  • Escalation initiating and tracking
  • Perform basic problem determination on system and components
  • Restart failing components as part of 1st level administration (OS, hardware & applications)
  • Perform system recycles per predefined schedule
  • Performing production checks as required
  • Provide operational status as required

Požadavky

Requirements:
  • Ability to work in 3 shift model
  • Advanced PC Skill with basic administration skills
  • Good Communication skills, flexibility
  • Responsibility and teamwork
  • Ability and willingness to learn
  • English & Italian - Intermediate 

Preferred skills:
  • Bachelor's Degree in IT field
  • Basic of Windows, UNIX / Linux OS Administration including command line commands
  • English & Italian - Fluent

Required
  • High School Diploma/GED
  • At least 6 months experience in General IT skill
  • English: Intermediate
  • Italian: Intermediate 

Preferred
  • Bachelor's Degree
  • At least 1 year experience in General IT skill
  • English : Fluent
  • Italian : Fluent

 

Odměny a benefity

IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Netradiční benefity

IBM logo

IBM

3500 zaměstnanců 3 nabídky práce

IBM v Brně je jedním z největších a nejrozmanitějších center IBM svého druhu

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