Production Support Analyst/Excellent opportunity for fresh graduates!

FNZ | Práce | Moravskoslezský kraj, Olomoucký kraj, Jihomoravský kraj, Zlínský kraj | 18.03.2015

Bankovnictví, pojišťovnictví a finance|Informační technologie

The role is suitable also for students able to work full time!

Place of work: Brno - Orli

Náplň práce

* Application Support – ensure that the application is working correctly;
Issue Management – analyse, investigate, and allocate for resolution and closure for all issues;
Change Management – support testing and release process for production fixes;
Project Handover – facilitate the transition between project support and production support for all change;
Service Support – support the Service Managers in delivering FNZ services within KPIs, SLAs and contractual obligations;
Monitor issues log; to maintain the quality of information on the issue log to allow for full investigation, resolution, and closure of all queries;
Diagnosis and Problem Solving: Identify, troubleshoot and resolve production issues;
Work with developers, analysts and testers to ensure that production fixes and business process changes are fit for purpose.

Požadavky

University degree qualified or equivalent;
Intermediate computer skills and basic knowledge of SQL;
Advanced knowledge of English language;
Good team communication skills, confident in dealing with internal and external clients;
Proven problem-solving abilities;
Ability to effectively prioritize and execute tasks;
Strong analytical thinking and keen attention to detail;
Experience in Finance, IT or project management desirable but not essential.

Odměny a benefity

Be part of a highly successful, rapidly growing, global business that is leading the delivery of financial services via cloud computing and partners with some of the world’s largest companies;
We offer standard benefits as meal vouchers, cafeteria, English lessons, regular sharing knowledge sessions, flexible working hours, extra holidays, home office, refreshment, Friday beer, friendly working environment with table football and more;
New, modern offices in the center of Brno (Orli, Jakubska);
Work in international teams and opportunity to travel abroad;
Strong learning focus, possibility to obtain certifications;
Remuneration and career advancement is based on individual contribution and business impact rather than tenure or seniority;
We provide significant financial rewards for high performing individuals; and
We provide global career opportunities for our best employees at any of our offices in the UK, Australia or NZ.

FNZ

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FNZ is the market leading provider of technology and administration services to major financial institutions in the platform and wealth management sectors across the globe

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Production Support Analyst/Excellent opportunity for fresh graduates!

Náplň práce

Požadavky

Odměny a benefity

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